Founded in Botswana in 1983, Wilderness Safaris is widely acclaimed as the continent’s foremost ecotourism operator. They give their guests life-changing journeys in some of the most remote and pristine areas in Africa and in so doing help conserve Africa’s spectacular biodiversity and share ecotourism’s benefits with rural people.
They are looking for 2 lodge managers to join their organization.
Job Description:
The lodge manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership to staff, maintain lodge facilities and provide level of hospitality which meets the company s minimum standards.
Responsibilities:
-Ensure and provide flawless, upscale professional and high class guest service experiences.
-Analyses customer feedback and provide strategic direction to continuously improve overall rating.
-Expect and react promptly to guests ‘ requirements and inquiries.
-Oversee and coordinate all arrivals and departures of all camp guests.
-Coordinate and manage communications between guests and staff and follow up to ensure complete service recovery.
Qualifications an Requirements:
•Degree in hospital management or equivalent
•Proven working experience in the hospitality field for a minimum of five(5) years.
•Ability to work flexible hours.
Competencies:
-Outstanding communication skills.
-Service excellence.
-Intergrity.
-Problem solving.
-Organisational Skills.
Only candidates who meet the above requirements need to apply enclosing a current curriculum vitae and certified copies of certificates: please indicate position in thee email subject line.
Email: [email protected]
Closing Date: 17:00 Monday 12 October 2015.
