Vacancy-Temporary Contact Centre Officer Wanted At The Ministry Of Transport & Communications

Responsible for dealing with customers via telephone, internet, e-mail and instant messaging and handling a variety of functions, including customer service, technical support and customer contact

DUTIES

• Manage the daily running of the Contact Centre.
• Handle and escalate customer issues.
• Deliver Call Centre reports on time.
• Answer and resolve the call in a professional manner by advising customers what is required of them in lodging a query.
• Identify further opportunities that can add value to the customer.
• Timely escalate issues and opportunities to the supervisor.
• Capture the necessary information with regards to the problem or incident, in the Problem Management System.
• Update the Problem Management System with the status of the logged issues.

KEY COMPETENCIES

• Effective communication both oral and written.
• Strong relationship building skills both internal and external.
• Demonstrate ability to prioritise activities.
• Ability to manage change effectively.
• Proficiency in general desk top operation particularly in Word, PowerPoint and Excel.

QUALIFICATIONS:

• Certificate/Diploma in Communications or equivalent.
• Qualification in Contact Centre Management is an added advantage

EXPERIENCE: At least one (1) year working experience in a Call Centre environment.

SALARY SCALE: C4 (P73,416 – P87,696) per annum

LEAVE: 25 Working days per annum

APPLICATIONS:

Please quote the position and give the following details:

a) Full names and postal address
b) Full summary of career with duties (Curriculum Vitae)
c) Certified copies of relevant certificates
d) Certified National Identity Card
e) At least two (2) copies of recent work related references (with full contact details) confirming the relevant experience
The following should be provided:
• Date of first appointment
• Present post, salary grade and date of appointment thereto

IMPORTANT

All applications from serving Public Officers should be routed through their Heads of Departments and Permanent Secretary. Applications not so routed will not be considered. Only shortlisted candidates will be responded to.

Applicants who meet the above requirements should apply to:

The Permanent Secretary
Ministry of Transport and Communications
P/Bag 00414
Gaborone

Physical address: Westgate Mall
Ministry of Transport and Communications
Ground Floor, Records Management Office

For any enquiries contact Recruitment & Selection Division at 3612052, 3612048, 3625522 and 3625525.

Closing Date: 9th March 2018