Responsible for providing technical support to all Divisions within Mascom for network services and systems, ensuring quality of service to our customers is maintained, this includes the meeting of agreed service levels. To assume responsibility for all testing phases of projects throughout the request/development life-cycle. Ensuring optimum service availability and efficiency in performance by routinely validating network products and services.
Key Performance Areas.
Troubleshooting, fault diagnostics and technical service support
Real-time investigation and restoration of services
Business Impact Analysis and prioritisation
Dedicated customer service, support and communication
Quality management
Safety, health and environment
Key Competencies
Diagnostic Ability
Technical Expertise
Critical Thinking and innovation
Results focused and commitment
Organizing and coordinating
Motivated
Communications-Technical Service
Job Requirements
BSc/BEng in Telecommunications and/or Computer Engineering / Computer Science or equivalent.
Excellent SQL skills
Excellent communication skills (both written and verbal)
The ability to understand technical problems and deliver solutions
A high value on customer service
A willingness to learn and a positive work attitude
Closing date 25th September 2016
If you meet the above requirements please send your C.V, cover letter and certified copies of academic certificates to Human Resources Service Manager, P/Bag B0298, Bontleng, Gaborone or e-mail to [email protected]
