The Ministry of Transport and Infrastructure has issued a stern warning to bus operators engaging in non-compliant practices, particularly during the festive season’s peak travel times. Reports indicate that passengers, especially those traveling to Mahalapye but charged fares for Palapye, have been unfairly treated. In response, the Ministry urges affected passengers to present their receipts for refunds from the bus operators.
Addressing the Issue
The Ministry, in collaboration with the Department of Road Transport Services (DRTS), the Botswana Bus Operators Association, and other stakeholders, is taking decisive action to restore order and protect passengers’ rights.
Key measures include:
1. Enforcement of the Road Transport Permits Act:
Permit holders, whether operating under temporary or annual permits, are legally required to complete their designated routes. Failure to do so may result in the revocation of annual permits by the Transport Controller.
2. Encouraging Refund Claims:
Passengers who were overcharged are advised to retain their travel receipts and approach the concerned operators for refunds.
3. Ongoing Monitoring:
Authorities are working tirelessly to ensure that all bus operators comply with the law and provide fair service to passengers.
Holiday Travel Tips
As the festive season continues, the Ministry offers the following advice to ensure safe and hassle-free travel:
• Always request and keep your receipts as proof of payment.
• Report any irregularities to the Department of Road Transport Services or the Public Relations Office.
• Plan your travel early to avoid last-minute inconveniences.
Contact Information
For further information, passengers can reach out to the Ministry’s Public Relations Office at 3958518/3958500 or email [email protected].
Safe Travels This Festive Season
The Ministry extends warm wishes for safe, joyful, and laughter-filled travels during this holiday period. Together with stakeholders, it remains committed to ensuring a smooth, reliable, and fair public transport system for all.
Passengers are encouraged to stand up for their rights and hold operators accountable to foster a culture of respect and compliance in Botswana’s transport sector.
