FNB wants a service advisor E

Service Advisor E – IRC161748

at Khama 1st Avenue, Lobatse, South East District, Botswana in FNB Botswana Lobatse Branch
Ends 14 Jan 2019

About us, purpose, experience and qualifications
about us
There is no about us detail available.
purpose
The incumbent is responsible for championing and managing the customer experience and quality of service the customer will receive in the banking hall whilst adhering to the Bank’s values.
experience and qualifications
Certificate in Marketing ( Sales and Services).
Botswana Institute of Bankers Diploma being an added advantage.
Minimum of 4 years experience in a banking environment with exposure to the frontline.

responsibilities
Assess customer needs and facilitate the resolution thereof.
Implementation and maintenance of Bank’s Service Plan, Standards and Service Targets.
Queue Management.
Channel Migration.
Adherence to service standards.
Lead generation.
Management of customer complaints.
Coach frontline staff to provide the appropriate experience to customers.
Management of relevant complaints.
Stock control of marketing material.