Customer Advisor wanted at Orange

Reporting to the Shop Supervisor, the successful candidate will be expected promote and sell Orange products to existing and prospective customers through a relationship based on approach.
The main duties include but are not limited to

Promote and sell Orange Botswana products and related services to existing and prospective customers.
Offer exceptional customer service and maintain good housekeeping standards.
Handle all customer complaints before escalating to Shop Supervisor.
Sell Orange products and services.
Ensure the management of shop prospect list.
Make telephone calls and pitch company products and services.
Follow up the result of the prospection calls.
Respect the Retail Code of Conduct.
Address all customer complaints in time.
Escalate complaints to relevant teams and managers and give timeous feedback to customers.
Keep a record and make a follow up of all escalated queries and complaints.
Develop oneself to stay abreast with new technologies and developments.
Develop Sales skills and product & service knowledge.

Knowledge and Skills

Good knowledge of prospection and sales techniques.
Sense of duty related to customers.
Resilient.
Trustworthy.
Honest.
Good oral and written communication skills.
Computer literate (MS Office).

Qualifications and Experience

BGSE/O level certificate.
2 years of experience in a similar role, customer service.

Closing date and application instructions

Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to:

[email protected]

The subject window on email should only contain the title of the position being applied for.

Closing date: 3rd August 2018

Kindly note, that Orange Botswana shall only correspond to short-listed candidates.