JOB BRIEF
We are looking for a competitive retail sales assistant to help customers identify and purchase products they desire. Sales assistant duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.
RESPONSIBILITIES
- Ensure high levels of customer satisfaction through excellent sales service
- Manage point-of-sale processes
- Process orders via email or phone
- Check data accuracy in orders and invoices
- Maintain a fully stocked store
- Maintain outstanding store condition and visual merchandising standards
- Keep up to date with product information
- Accurately describe product features and benefits
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Contact clients to obtain missing information or answer queries
- Maintain and update sales and customer records
- Develop monthly store sales reports
- Communicate important feedback from customers internally
- Follow all companies policies and procedures
REQUIREMENTS
- Proven working experience in retail sales
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic math skills
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills
- High school degree
- Certification in Marketing, Sales or relevant field is a plus
