Vacancy- Help Desk Manager Wanted At Kamoso Distribution
Kamoso Distribution, a diversified consumer retailer and manufacturer/distributor, operating primarily in Botswana, is looking to recruit for the below position:
HELP DESK MANAGER
Responsibilities
• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Train, develop and lead a technical support team to provide excellent customer service and resolve all technical issues
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Ensure high quality technical support and increase client satisfaction.
Requirements
• Diploma in IT and/or relevant industry certifications
• Proven work experience as a help desk manager
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Have a problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position, and
• Have team management skills
• Having a driver’s license is an added advantage
If you feel you match the above requirements, please email your application and CV to [email protected] on or before 12th of January 2018.
